BROADBAND SUPPORT 24/7
Support for your broadband 24 hours a day; online self-help tools, reporting, tracking, and FAQs.
Even with our 99.99% network reliability, things can go wrong. On the rare occasion this happens, there are many ways we’ll be there to support you.
- Support centres are available 24/7 and free to call
- Online chat is available 8am to 8pm Monday-Friday
- Fault reporting and tracking are always available online
- The Help section of our website has answers to many frequently asked questions
- See if other customers can help on our community support forum
If we can’t help you remotely, we can send one of our engineers to fix it –
- Standard broadband or Infinity options - we'll aim to fix your fault within 2 working days of you reporting the fault to us
- Unlimited and Premium broadband or Infinity options - we'll aim to fix your fault by the end of the next working day
- Basic phone line with standard care – we’ll aim to fix your fault by the end of the second working day after you’ve told us about the fault
FOR MORE INFORMATION PLEASE CONTACT:- 020 3641 2015
Click for Broadband Support 24/7BT Broadband Deals
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