Thursday, 7 April 2016

BROADBAND SUPPORT 24/7

BROADBAND SUPPORT 24/7

 

 

Support for your broadband 24 hours a day; online self-help tools, reporting, tracking, and FAQs.
Even with our 99.99% network reliability, things can go wrong. On the rare occasion this happens, there are many ways we’ll be there to support you.
  • Support centres are available 24/7 and free to call
  • Online chat is available 8am to 8pm Monday-Friday
  • Fault reporting and tracking are always available online
  • The Help section of our website has answers to many frequently asked questions
  • See if other customers can help on our community support forum
If we can’t help you remotely, we can send one of our engineers to fix it –
  • Standard broadband or Infinity options - we'll aim to fix your fault within 2 working days of you reporting the fault to us
  • Unlimited and Premium broadband or Infinity options - we'll aim to fix your fault by the end of the next working day
  • Basic phone line with standard care – we’ll aim to fix your fault by the end of the second working day after you’ve told us about the fault

FOR MORE INFORMATION PLEASE CONTACT:- 020 3641 2015
Click for Broadband Support 24/7




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