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Our provider star ratings are based entirely on the results of our Customer Satisfaction Survey. We ask thousands of customers to rate their provider, on a scale of '1 - Not at all satisfied' to '5 - Very satisfied' across 10 criteria. Each provider gets an overall star rating, based on an average of what they got in each category.
We also include a representative sample of unedited customer comments - the bad as well as the good - to give you genuine feedback from real customers. So you can be sure that from us you'll get a balanced review you can actually trust.
Click for high-speed broadband services
Models News & trends
Our provider star ratings are based entirely on the results of our Customer Satisfaction Survey. We ask thousands of customers to rate their provider, on a scale of '1 - Not at all satisfied' to '5 - Very satisfied' across 10 criteria. Each provider gets an overall star rating, based on an average of what they got in each category.
We also include a representative sample of unedited customer comments - the bad as well as the good - to give you genuine feedback from real customers. So you can be sure that from us you'll get a balanced review you can actually trust.
Click for high-speed broadband servicesModels News & trends
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